Privacy Policy

This policy explains how Global Endotech, Inc. ("Global Endotech", "we", "us") collects and uses personal information through globalendotech.com (the "Site"). Global Endotech, Inc. is based in Cape Coral, Florida, United States.

1. Who is responsible for your data

Global Endotech, Inc. is the controller of personal data collected through the Site. This includes information handled by our offices in Barcelona, Spain and Bogotá, Colombia. You can contact us about privacy at inquiries@globalendotech.com.

2. Information we collect

We collect information you choose to send us through our forms:

• General inquiry form: name, company or institution, email, phone, what you are interested in, and any notes you add.
• Sell-your-equipment form: name, company or institution, email, phone, country, details of the equipment you want to sell, its condition, and notes.
• Repair request form: name, company or institution, email, phone, country, device manufacturer, model, serial number, a description of the problem, and your confirmation that the device will be decontaminated.
• Emails you send us, and any photos or documents you choose to attach.

Please do not include patient information or other health data in any form or email. Our forms are not designed to receive it.

We also collect limited technical information automatically, such as your IP address, browser type and pages visited, through our hosting provider's server logs.

3. How we use your information

• To respond to your inquiry and prepare quotations.
• To evaluate equipment you offer to sell us and make an offer.
• To process repair requests and arrange shipping.
• To perform and administer contracts with you, including invoicing and warranty service.
• To comply with legal obligations, such as tax, export and medical-device record-keeping requirements.
• To keep the Site secure and prevent spam and abuse.

We do not sell your personal information, and we do not use it for automated decision-making.

4. Legal bases (visitors in the EU and UK)

Where the EU or UK General Data Protection Regulation applies, we process your data on these bases: taking steps at your request before entering a contract, and performing a contract (quotations, purchases, repairs); our legitimate interests in running and securing our business and responding to business inquiries; and compliance with legal obligations. We will only send you marketing emails if you ask us to, and you can opt out at any time.

5. Service providers

We share information only with providers who help us run the Site and our business, under agreements that limit their use of it:

• Netlify, Inc. (website hosting and form processing, United States).
• Google LLC (Google Translate, only if you choose to translate the page).
• jsDelivr (delivers the code libraries that draw our world map).
• Our email provider.
• Shipping carriers, payment processors and accounting software providers, when needed to complete an order.

We may also disclose information when required by law, or in connection with a merger, acquisition or sale of assets.

6. International transfers

We operate in the United States, Spain and Colombia, and our service providers are mostly in the United States. Your information may therefore be transferred to and stored in countries other than your own. Where the law requires additional safeguards for these transfers, such as for information from the European Economic Area, we put appropriate safeguards in place.

7. Cookies and similar technologies

The Site uses a small number of cookies and browser storage items:

• googtrans: remembers the language you choose in the Translate menu. Set only if you use it.
• cookieOk (browser storage): remembers that you dismissed the cookie notice.
• Google Translate may set its own cookies when you use the translation feature.

We do not use advertising cookies. If we add analytics or advertising tools in the future, we will update this section and, where required, ask for your consent first.

8. How long we keep information

We keep inquiry and form data for as long as needed to respond and to maintain our business relationship, and transaction records for as long as required by law, generally up to seven years. Records needed to trace medical equipment we have sold or repaired may be kept longer.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, email inquiries@globalendotech.com. Visitors in the EU may also complain to their local data protection authority; in Spain, this is the Agencia Española de Protección de Datos (aepd.es). Visitors in Colombia may contact the Superintendencia de Industria y Comercio.

10. Security

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission over the internet is completely secure.

11. Children

The Site is intended for healthcare and business professionals. We do not knowingly collect information from anyone under 18.

12. Changes to this policy

We may update this policy. The "Last updated" date at the top shows when it was last changed.

13. Contact

Global Endotech, Inc., Cape Coral, Florida, United States. Email: inquiries@globalendotech.com.